Hi there​,

Thanks for reaching out and so sorry to hear about this temperature retention concern! If this product issue falls under our warranty, please submit a warranty claim and I can get the review process started for you right away. If your Swig Life product falls outside of our noted warranty let us know, and I'll see what else we can do to help!

This information can be found on our FAQ page.

Best,
The Swig Life Team

Hi Pamela,

Thank you for reaching out! We are sorry to hear that you are having trouble with your Swig. If you have not done so already please fill out a warranty claim and our team would be happy to look into this concern for you. A link to our claim can be found at the bottom of any of our web pages under the Support column.

Best,
The Swig Life Team